Frequently Asked Questions
Here are some of the most common questions we get asked. If you can't find the answer you're looking for, please get in touch with us.
What is digital education & communication?
Digital education & communication is the process of introducing, training, educating and familiarising, as well as continuously engaging your stakeholders within the context of their work environment, the people they deal with, the spaces they move in, and the policies that govern the business. Untold can be the default access point to resources and information that can help stakeholders succeed. There is also a space for ongoing, secure/closed off branded interaction in the form of continuous communication, events, chats and forums within the Untold app.
What is included in my subscription?
Inclusions depend on your Untold subscription plan. However, each subscription includes one branded Untold account with access to 70+ core features, and one branded Untold native (Apple & Google) and web app.
Who manages and supports my Untold app?
As a subscriber, you will be responsible for the operation of your account & app, including: creating and publishing content, managing user groups, supporting your end-users, and appointing an account agent and support contact.
On which app stores will my Untold app be available?
Apple and Android, and as a Progressive Web App (PWA).
Where is my subscription hosted?
Each account is hosted with its own server environment and benefits from ServerOps, SecOps, server space & infrastructure, and SSL allocation. Untold is enabled for vertical, horizontal and cloud scaling when needed.
What is the cost per user on Untold?
There is no per user fee per se. Each Subscription Plan comes with a maximum user limit; if the limit is reached, then you can move to the next subscription plan. Enterprise subscribers will simply require more processing power on their dedicated server.
How is my subscription activated?
Once you accept your quotation, an Implementation Specialist will be assigned to your account and will guide you through the setup process.
Who made Untold?
Untold is developed by Everyday Digital (Pty) Ltd., a tech company based in South Africa. Everyday has built a selection of SaaS (Software-as-a-Service) platforms with a presence in Europe, Africa, Australia, and the USA.
How is the Untold platform managed?
Platform users benefit from continuous core feature enhancements, improvements and upgrades. Routine maintenance upgrades are made available to all subscribers, whilst some new features are offered as premium add-ons. Untold is built on a framework that has been developed and maintained for over a decade. Every subscriber benefits from continuous core upgrades - evolving with tech over time.
Why should I choose Untold?
Untold bypasses the often immense cost of building and maintaining platforms or apps from the ground up. Subscription tiers allow you to scale as needed.
How is Untold secured
Built-in data privacy measures align with the General Data Protection Regulation (GDPR). Users can manage their account and data rights, and agree to an End-User License (EULA). We exclusively use enterprise-grade environments from ISO270001-compliant data centres worldwide, ensuring both speed and security.
Where can I get support and help?
Each account has access to a built-in support tool and comprehensive documentation for app users and for Untold platform users. Issues can be escalated to Untold through the ticketing system. The Pro and Enterprise plans come with access to a dedicated Support Contact.
Will I be billed in US dollars?
Our prices can be converted to your regional currency, upon request. Converted prices may be fixed for up to 12 months to ensure consistency.
What are premium add-on features?
Premium features are optional add-ons that are offered at an additional monthly fee per feature.
What are add-on services?
Add-on services are optional additional services that can be scoped, quoted for and delivered by Untold upon request.
What are premium features?
Untold offers Technical Consulting and Solutions Architect services for technical and/or development assistance. This is billed at an hourly rate and will be quoted upon request.
Can Untold help us with technical integrations?
Untold offers Technical Consulting and Solutions Architect services for technical and/or development assistance. This is billed at an hourly rate and will be quoted upon request.
How many accounts can I have on my Subscription Plan?
Only Enterprise Subscriptions can have multiple accounts. Additional accounts are billed at a monthly rate per account.
How many Untold apps can I link to my Account?
Pro and Enterprise Subscriptions may have multiple Untold apps. A once-off compile fee applies per app. Please refer to the price plans for details or contact a Untold representative.
When would I need multiple apps or accounts?
You can localise account and app management if you have multiple campuses, locations, or brands, or if you need isolated channels/departments.
How is my Untold app branded?
You can customise your Untold app by choosing an app theme (colour palette, logo, Google font, and app name).
Which devices is Untold compatible with?
The Untold platform backend is compatible with desktop only, the native apps are compatible with Apple or Android respectively (latest OS versions required), and the web app is compatible with evergreen browsers.
Do I create my own content?
Yes, you can! You have over 70 features at your fingertips to craft good-looking content. Pathway templates are available for you to edit and customise - making content creation easy. Content creation, media production services and strategic guidance are offered as an add-on service and billed at an hourly rate.
How can I encourage our audience to use the app?
You can invite app users through Untold, distribute your app privately through app developer business accounts, or market your App Store & Web App links using communication channels available to you. Untold also offers Uptake Assist - an add-on service whereby we assign an agent to contact your users via email or telephone at regular intervals to encourage sign up and completion. Uptake Assist is billed at an hourly rate.
Where can I see pricing?
For Subscription Plan and Add-on pricing,go here.
Can I release a Untold app through our own developer account?
All Untold accounts are published through Untold-affiliated developer accounts. In the rare case that a Untold app should be published through a Subscriber's developer account, a Untold Solutions Architect must be consulted.
What is the account and app implementation process?
Using a new platform is a learning curve and requires multiple roles to be fulfilled. Untold helps you succeed by providing hands-on guidance to get you up and running.
Can we get in-person Untold training?
Virtual, in-person training is available as an add-on service and is billed at an hourly rate.
What is currently integrated with Untold?
Pitch, Pexels, Unsplash, PowerPoint and SCORM are active integrations. SSO with Google and Apple is also in place.
Where and how do I access my Untold account?
The web-based Software-as-a-Service (SaaS) is accessible on a desktop browser and requires no installation.
Where and how do I access my Untold apps?
The web app is available via a domain of your choosing; the native apps can be published to the Google Play Store and Apple App Store.
Is Untold available in my country?
Yes! Although headquartered in South Africa, we will appoint dedicated resources to service customers in their time zone.